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Paul Klein

Four Seasons has it’s own Mobile App

News Alert: June 9, 2015
Introducing the Four Seasons AppLong the leader in personalised service in the luxury hospitality industry, Four Seasons is now offering guests an opportunity to customise their stay on the go with a new, multi-functional, content-rich global app. With just a few taps, travellers can access a wide array of services and personal options wherever and whenever they wish.“With this innovative new App, Four Seasons continues to enhance the guest experience, setting the standard in luxury digital service delivery,” says Allen Smith, President and CEO, Four Seasons Hotels and Resorts. “Developed based on guest insights and extensive testing, the Four Seasons App is user-friendly and feature-rich, with the services guests have told us they most desire, such as checking in and out with ease.”

Functions and features of the new Four Seasons App include:

  • Efficient, wait-free check-in and check-out, including the opportunity to book luggage pickup and airport transfers
  • Options to customise one’s stay with special requests such as extra pillows, forgot-to-pack toiletries or baby gear; and turndown services when guests want them
  • Ready-when-you-are room service orders, plus easy-to-book restaurant and spa reservations, tee times and more
  • Local recommendations for exploring individual destinations, thoughtfully curated into “moods” including dining, shopping, cultural pursuits and more – plus hundreds of very personal recommendations from expert Four Seasons hotel concierges
  • Built-in geo location service offers helpful, in-language maps with time/distance indicators to help to plan out dining, attractions and shopping activities; a save-and-share feature helps with itinerary planning
  • Ability to manage reservations in multiple locations at once

While reservations can be made through the App, the focus has been on enhancing check-in, check-out and on property experiences. In addition, the only way a guest can take advantage of the Preferred Partner Amenities is to book directly with you.

The App will be feature-rich while also being the most inclusive App in the luxury hotel industry. Unlike many Apps that are restricted to select guests or require membership to a loyalty program, the Four Seasons App will be available to all guests who create a profile. The elegant user experience will be a true extension of our service philosophy – combined with the people that bring the App to life.

The Four Seasons App connects anyone, anywhere with every Four Seasons hotel in destinations all over the world, simply by downloading from Google Play, the Apple iTunes Store or the Amazon App Store to any mobile device.

For more information click here.

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